(1) Pre-sale customized service
Specially customize the required product for each customer, and the engineer will visit the site to serve the customer
Spare parts support, vulnerable parts support, equipment software maintenance support
(2) Exclusive after-sales service
Emergency service support, troubleshooting hotline, machine overhaul, service training, advice, maintenance, equipment optimization, machine operation inspection
(3) Long-term maintenance cooperation agreement
Our company will customize a maintenance plan for each user to ensure the customer's efficient production. If the machine is accidentally damaged or other emergency situations, the customer will receive timely technical support.
Ensure the barrier-free and reasonable use of your Etron equipment
Dedicated service engineer for on-site operation of your equipment
Reduce the possibility of losses caused by equipment downtime
The days of the maintenance contract can be used flexibly
Our common goal: to ensure the efficient operation of equipment through regular, professional maintenance and relatively low maintenance costs
(4) Yichuang spare parts inventory support
From the perspective of safety and reliability, we provide customers with original spare parts support
Abundant inventory, you can directly provide spare parts to customers without waiting for processing
The quality of spare parts is guaranteed
(5) Telephone and emergency support
Email contact: firstname.lastname@example.org
(6) Technical evaluation
Technical evaluation to do a health check for your equipment
Institutional analysis, based on the client's equipment use conditions to give a reasonable assessment.
Provide evaluation report including technical advice and equipment hidden troubles.
Experts will consult and provide improvement plans.
(7) Professional technical training
Professional training improves their skills and operates the equipment better.
Our training methods are divided into three types:
1. Customer on-site training
2. Telephone remote training
3. Internal training in Yichuang factory
(8) Preventive maintenance
Maximize production efficiency and minimize technical risks
Satisfactory service is the driving force for the development of the company
Serving customers is the essence of the company's work.
Nearly 95% of technical problems can be avoided through preventive maintenance. The Etron team sincerely serves every customer